Home / Why Pintle
We run an RV service business in Alabama. For years we ran it on software built for somebody else: dealership systems that cared about selling units, and shop software that thought an RV was a pickup truck. Warranty claims lived in a spreadsheet. The truck’s parts lived in a tech’s head. Payroll was a Sunday night.
So we built what the shop needed, one real problem at a time, in front of real customers. Every screen exists because a service writer, a tech or a parts person needed it on a Tuesday. It has run every repair order and every payroll at D&N RV Service since.
Software companies interview shops. We are one.
Short version: we start at the service drive because that’s where an RV service business makes its money.
| Pintle | Dealership systems | Generic shop software | |
|---|---|---|---|
| Built for | RV service, from the service drive out | Selling units; service is one module | Cars and trucks |
| Warranty & insurance claims on the repair order | Yes, coverage and payments per claim | Varies | No |
| Service trucks as inventory | Yes, each truck is a stock location | Varies | No |
| Payroll, timeclock & PTO | Included | Varies | No, a separate system |
| Pricing | On the website, flat per location | Quote only | Varies |
| Seats | Unlimited on every plan | Varies | Varies |
| Getting started | Weeks, onboarded by us | Often months | Varies |
If your business is selling units, they’re fine. If your business is service, you’re paying dealership prices for a system where service is an afterthought, with quote-only pricing, months of onboarding and fees for every tool you connect. We start at the service drive because that’s where your money is made. And we’ve already moved a shop off Lightspeed: five thousand repair orders, still searchable.
Good generic tools, and they treat an RV like a big car. There are no warranty or insurance claims on the work order, no truck inventory, no lot management, and no payroll or timeclock, so you’d still run three other systems around it. And ask what happens to last year’s invoices when you mark a customer tax-exempt. Ours don’t move.
Clean, but priced per user, so a real service team gets expensive fast. We’re flat-priced per location with unlimited tech seats, and we include payroll, PTO, timeclock, texting and phone.
Correct, and on purpose. The shops complaining loudest about other systems are complaining about what the live sync did to their sales tax. We send your accountant a summary journal to review before it posts. We don’t replace your accountant’s tools; we feed them.
Yes, and that’s why it works. Every feature was built because our own people needed it, and it’s been proven on real customers every day since.
30 minutes, your questions, our actual repair orders. With someone who runs an RV shop, not a sales script.