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Frequently asked questions
Straight answers about Pintle, the operating system for RV service. Don’t see yours? Ask us on a demo.
What is Pintle?
Pintle is RV service software: an operations platform for RV repair shops, mobile RV technicians and dealership service departments. It runs repair orders, warranty and insurance claims, dispatch, parts and purchasing, service-truck inventory, texting, phone, timeclock and payroll in one system. It was built inside D&N RV Service, a working RV service business, and runs that shop every day.
Is Pintle a DMS?
No. It is an operations platform for RV service. If you sell units, keep your sales-desk system for now and run the service drive on Pintle.
How much does Pintle cost?
Pricing is flat per location with unlimited users: Core is $349 a month, Shop+ is $549 a month and Fleet starts at $849 a month. Annual billing gets two months free. Texting volume and phone setup are billed at transparent usage rates.
Does it work for mobile RV service?
Yes. Each service truck is its own inventory location, and a mobile repair order pulls parts from the truck that did the job. Load, unload and loadout templates track what is on each truck. It works on shop tablets and phones in the browser.
Can it track RV warranty and insurance claims?
Yes. Warranty, insurance and service-contract claims live on the repair order, with coverage and payments tracked per claim and overpayments attributed to whoever overpaid. It tracks claims; it does not submit them to the manufacturer for you.
Can you bring over my old system’s history?
We’ve imported Lightspeed and Digital Wrench history, and it stays searchable, linked to your customers and units. Other systems are quoted per source.
How long does it take to get going?
Weeks, not quarters. We onboard you ourselves.
Do my techs need to be computer people?
No. The timeclock runs on a shared tablet, the tech’s queue shows what to do next, and every page has help.
Do I need a specific phone system?
Phone integration (click-to-call, screen-pop, call capture and recording) works with FreePBX/Asterisk. Texting works through ClearlyIP or Twilio.
Does it sync with QuickBooks?
It exports a summary journal your accountant imports and reviews, against an account map you control. It is deliberately not a live sync, so nothing posts to your books without a person looking at it first.
Is there a setup fee?
Guided onboarding is included. Moving your history from another system is quoted per source.
Are there contracts?
Month-to-month, or annual for two months free.
What counts as a location?
A physical shop. Service trucks based out of a shop are not separate locations.
Who owns my data? Can I cancel and take it with me?
You own your data. If you cancel, we export it for you.
How is my shop’s data protected?
Each shop has its own isolated database schema. Two-factor authentication is built in and an owner can require it for everyone. Integration credentials are encrypted at rest, repeated failed logins lock out, overrides require a written reason and are logged, and backups are encrypted and stored off-site nightly.