Everything the shop runs on, in one place

Repair orders that match how RV work really happens

Jobs, labor, parts and fees on one repair order, with warranty, insurance and service-contract claims attached right where the work is.

• Warranty, insurance and service-contract claims on the repair order, with coverage and payments tracked per claim
• Refunds go to the right party: when a warranty and a customer both pay, the overpayment is attributed to whoever overpaid
• Estimate builder: “if we do the roof and the slide but not the awning, what’s the total?” A live answer, without approving anything just to read a number
• Insurance estimate import: upload the adjuster’s PDF and get the jobs proposed, matched to the cent against the printed totals
• Flat-rate and hourly labor, with a labor-rate matrix per customer and per unit type
• VIN-verified approvals: work can’t be sold on a unit whose identity hasn’t been confirmed

Dispatch, the tech’s queue and the week ahead

Managers set priorities, techs see the same order on their queue, and nobody works from a whiteboard photo.

• Priority board with job- and order-level overrides and tech assignment
• Tech open-jobs queue that shows exactly the order the manager set
• Weekly technician schedule with day-capacity bars, plus inside-bay lanes showing which coach sits in which bay and for how long
• Advisor work queue (Today / Tomorrow / This Week / Future) where untouched work rolls forward as past due instead of going stale

Parts that don’t get lost between the counter and the bay

Every hand-off is timestamped, so “where’s my part?” has an answer that isn’t a shrug.

• Parts requests, fulfillment and special orders with timestamps at every hand-off
• Purchase orders, receiving, and an Incoming Items view that answers “is this part already coming, and when?”
• Live distributor pricing and ordering with Meyer and Keller Marine & RV
• Weighted-average inventory costing and cycle counts

Mobile service trucks as real inventory

A service truck is a warehouse on wheels. Other systems make mobile techs pretend the truck is “the shop.”

• Each truck is its own stock location, and parts come off the truck that did the job
• Load and unload tracking, plus loadout templates built from nested kits
• The truck on a mobile repair order is stamped at fulfillment and at checkout

Texting, phone and call recording

Every call and text with the customer, on the repair order it’s about.

• Two-way texting and picture messages, threaded per customer and shown on the repair order, the customer record and the call log
• Click-to-call, a dial pad and screen-pop caller ID when a call is answered
• Automatic call capture, including missed calls, plus recording to transcript to summary on recorded calls
• Guest Update brief: a one-click summary of where the job stands before you call the customer back

Payroll, timeclock and PTO that agree with each other

Approved timecards flow into payroll. No Sunday-night spreadsheet.

• Timeclock kiosk on a shared tablet, plus a clock button in the app for staff at a desk
• Two-party timecard approval: the manager sends the timecard, the employee signs off or disputes it
• Payroll runs with frozen snapshots, flat-rate production vs. guarantee, weekly overtime and PTO hours broken out by type
• Voiding a payroll run takes two people and reverses cleanly, with nothing deleted
• Paycheck calculator for coaching techs on what efficiency is worth

Automations and AI, included

When something happens, if it matters, do something about it.

• Rules across 150+ events in the shop: text, email, create a task or update a field
• Follow up two days after pickup; text the customer when the part is received; alert the advisor when an inspection estimate is ready
• AI summaries, inspection-to-estimate, call transcripts and the Guest Update brief, with fair-use AI included in the plan

Customer portal and reviews

• Secure links the customer opens to see their order (verified by last name and phone), upload photos and leave a review
• Built-in review requests after the visit

Know how the shop is really doing

• 50+ operational reports: repair cycle time, comeback rate, technician throughput, bay pressure, ASR close rate, parts accountability
• QuickBooks export: a summary journal your accountant imports and reviews, against an account map you control
• Cash drawer with blind count and over/short
• Where’s My Money: an owner’s profit and loss view