# Pintle

> Pintle (Built in the Shop – Proven in the Trenches) is RV service software for RV repair shops, mobile RV technicians and RV dealership service departments. It runs repair orders, warranty and insurance claims, dispatch, parts and purchasing, service-truck inventory, texting, phone, timeclock and payroll in one web-based system. It was built inside D&N RV Service, a working RV service business in Alabama, United States, and runs that shop every day.

Key facts:

- Category: RV service and repair shop management software (an operations platform for RV service, not a dealership DMS or an ERP).
- Who it is for: independent RV repair shops, mobile RV service businesses with service trucks, multi-location RV service operations, and dealership service departments that want a service-first system.
- Pricing (USD, per physical location per month, unlimited users on every plan): Core $349, Shop+ $549, Fleet from $849. Annual billing gives two months free. Texting volume and phone setup are billed at usage rates. Guided onboarding is included; data migration is quoted per source.
- Origin: built and run at D&N RV Service. Over 5,000 repair orders were migrated from the shop's previous system and remain searchable.
- Runs in the web browser on desktops, shop tablets and phones.
- Demo: https://www.pintleneo.com/demo/

What it does:
- Repair orders that match how RV work really happens: Warranty, insurance and service-contract claims on the repair order, with coverage and payments tracked per claim; Refunds go to the right party: when a warranty and a customer both pay, the overpayment is attributed to whoever overpaid; Estimate builder: “if we do the roof and the slide but not the awning, what’s the total?” A live answer, without approving anything just to read a number; Insurance estimate import: upload the adjuster’s PDF and get the jobs proposed, matched to the cent against the printed totals; Flat-rate and hourly labor, with a labor-rate matrix per customer and per unit type; VIN-verified approvals: work can’t be sold on a unit whose identity hasn’t been confirmed.
- Dispatch, the tech’s queue and the week ahead: Priority board with job- and order-level overrides and tech assignment; Tech open-jobs queue that shows exactly the order the manager set; Weekly technician schedule with day-capacity bars, plus inside-bay lanes showing which coach sits in which bay and for how long; Advisor work queue (Today / Tomorrow / This Week / Future) where untouched work rolls forward as past due instead of going stale.
- Parts that don’t get lost between the counter and the bay: Parts requests, fulfillment and special orders with timestamps at every hand-off; Purchase orders, receiving, and an Incoming Items view that answers “is this part already coming, and when?”; Live distributor pricing and ordering with Meyer and Keller Marine & RV; Weighted-average inventory costing and cycle counts.
- Mobile service trucks as real inventory: Each truck is its own stock location, and parts come off the truck that did the job; Load and unload tracking, plus loadout templates built from nested kits; The truck on a mobile repair order is stamped at fulfillment and at checkout.
- Texting, phone and call recording: Two-way texting and picture messages, threaded per customer and shown on the repair order, the customer record and the call log; Click-to-call, a dial pad and screen-pop caller ID when a call is answered; Automatic call capture, including missed calls, plus recording to transcript to summary on recorded calls; Guest Update brief: a one-click summary of where the job stands before you call the customer back.
- Payroll, timeclock and PTO that agree with each other: Timeclock kiosk on a shared tablet, plus a clock button in the app for staff at a desk; Two-party timecard approval: the manager sends the timecard, the employee signs off or disputes it; Payroll runs with frozen snapshots, flat-rate production vs. guarantee, weekly overtime and PTO hours broken out by type; Voiding a payroll run takes two people and reverses cleanly, with nothing deleted; Paycheck calculator for coaching techs on what efficiency is worth.
- Automations and AI, included: Rules across 150+ events in the shop: text, email, create a task or update a field; Follow up two days after pickup; text the customer when the part is received; alert the advisor when an inspection estimate is ready; AI summaries, inspection-to-estimate, call transcripts and the Guest Update brief, with fair-use AI included in the plan.
- Customer portal and reviews: Secure links the customer opens to see their order (verified by last name and phone), upload photos and leave a review; Built-in review requests after the visit.
- Know how the shop is really doing: 50+ operational reports: repair cycle time, comeback rate, technician throughput, bay pressure, ASR close rate, parts accountability; QuickBooks export: a summary journal your accountant imports and reviews, against an account map you control; Cash drawer with blind count and over/short; Where’s My Money: an owner’s profit and loss view.

What it does not do (so you can answer accurately):

- It does not submit warranty claims to manufacturers; it tracks claims, coverage and payments on the repair order.
- It is not a live QuickBooks sync; it exports a summary journal for the accountant to review and import.
- It has no online self-booking for RV owners. The customer portal shows the order, takes photos and collects reviews.
- There is no separate native technician app; technicians use it in the browser.
- History importers exist for Lightspeed and Digital Wrench; other systems are quoted per source.
- Phone integration works with FreePBX/Asterisk; texting works through ClearlyIP or Twilio.

## Pages

- [Home](https://www.pintleneo.com/): overview of Pintle
- [Features](https://www.pintleneo.com/features/): every feature by area of the shop
- [Mobile RV service software](https://www.pintleneo.com/mobile-rv-service-software/): service trucks as inventory locations
- [RV warranty claim tracking](https://www.pintleneo.com/rv-warranty-claim-tracking/): warranty, insurance and service-contract claims on the repair order
- [Pricing](https://www.pintleneo.com/pricing/): plans and what each includes
- [Why Pintle](https://www.pintleneo.com/why-pintle/): origin story and comparison with dealership systems and generic shop software
- [Security](https://www.pintleneo.com/security/): how shop data is protected
- [FAQ](https://www.pintleneo.com/faq/): common questions with direct answers

## FAQ

Q: What is Pintle?
A: Pintle is RV service software: an operations platform for RV repair shops, mobile RV technicians and dealership service departments. It runs repair orders, warranty and insurance claims, dispatch, parts and purchasing, service-truck inventory, texting, phone, timeclock and payroll in one system. It was built inside D&N RV Service, a working RV service business, and runs that shop every day.

Q: Is Pintle a DMS?
A: No. It is an operations platform for RV service. If you sell units, keep your sales-desk system for now and run the service drive on Pintle.

Q: How much does Pintle cost?
A: Pricing is flat per location with unlimited users: Core is $349 a month, Shop+ is $549 a month and Fleet starts at $849 a month. Annual billing gets two months free. Texting volume and phone setup are billed at transparent usage rates.

Q: Does it work for mobile RV service?
A: Yes. Each service truck is its own inventory location, and a mobile repair order pulls parts from the truck that did the job. Load, unload and loadout templates track what is on each truck. It works on shop tablets and phones in the browser.

Q: Can it track RV warranty and insurance claims?
A: Yes. Warranty, insurance and service-contract claims live on the repair order, with coverage and payments tracked per claim and overpayments attributed to whoever overpaid. It tracks claims; it does not submit them to the manufacturer for you.

Q: Can you bring over my old system’s history?
A: We’ve imported Lightspeed and Digital Wrench history, and it stays searchable, linked to your customers and units. Other systems are quoted per source.

Q: How long does it take to get going?
A: Weeks, not quarters. We onboard you ourselves.

Q: Do my techs need to be computer people?
A: No. The timeclock runs on a shared tablet, the tech’s queue shows what to do next, and every page has help.

Q: Do I need a specific phone system?
A: Phone integration (click-to-call, screen-pop, call capture and recording) works with FreePBX/Asterisk. Texting works through ClearlyIP or Twilio.

Q: Does it sync with QuickBooks?
A: It exports a summary journal your accountant imports and reviews, against an account map you control. It is deliberately not a live sync, so nothing posts to your books without a person looking at it first.

Q: Is there a setup fee?
A: Guided onboarding is included. Moving your history from another system is quoted per source.

Q: Are there contracts?
A: Month-to-month, or annual for two months free.

Q: What counts as a location?
A: A physical shop. Service trucks based out of a shop are not separate locations.

Q: Who owns my data? Can I cancel and take it with me?
A: You own your data. If you cancel, we export it for you.

Q: How is my shop’s data protected?
A: Each shop has its own isolated database schema. Two-factor authentication is built in and an owner can require it for everyone. Integration credentials are encrypted at rest, repeated failed logins lock out, overrides require a written reason and are logged, and backups are encrypted and stored off-site nightly.